FAQ
Yes we can print a QR code on many of our stress ball. The imprint area on the stress ball must be a minimum of 1" x 1" and we cannot print anything in addition to the code unless the imprint area is large. The QR code art file must be high resolution format: 600 dpi jpg or png or preferably Adobe Illustrator vector format (.ai or .eps). We recommend a more simple and less pixelated code design. On the product page check both the listed imprint area and the bottom-right corner of the webpage where it will indicate whether that stress ball allows for a QR code imprint. Additional charges may apply. Please scan your art file to ensure it is correct.
For international customers whose order will ship to an address within the United States we accept payment via wire transfer or PayPal . You will incur a 4% transaction fee for PayPal or a flat $16.00 USD wire fee for wire transfer. Payment in full must be made prior to your order being released into production. Contact us for more details.
We do not ship orders to customers outside the United States
We sell promotional products on behalf of many suppliers. These suppliers are located all over the United States. Where your product is coming from and going to will determine how many days it will take to ship your order. Excluding Hawaii, Alaska and Puerto Rico, ground shipping via UPS or Fed Ex within the USA can be anywhere from 1 to 5 business days from a supplier to your home or business. In addition to ship time you must also look at production time. Standard production time varies and can be found on the product page. Not including the day you submit your order, production time + ship time = the total amount of time it will take for you to receive your order. We only include business days for production time and ship time so Saturday and Sunday do not count. If you have a specific date you need delivery by and are unsure whether you can or should take advantage of rush service (if offered), please contact us and we are happy to assist you!
The answer is: maybe. We sell products on behalf of multiple suppliers who have varying policies on this topic. Please contact us for more information.
Vector artwork is art that is created in the software program Adobe Illustrator. A vector file will have a file extension .eps or .ai. The reason most art departments require Illustrator artwork is that it is ideal for yielding the best quality imprint, and for resizing and editing art without loss of quality. If you cannot provide vector art we offer a service at a minimal fee to fix your artwork for you, and we will email you a copy of the vector file to keep on hand for all your future imprinting needs!
We sell products from many different suppliers. Please refer to the rush service info for the specific item you are interested in to learn whether or not we can do a text imprint on a rush order. Even if your imprint is only text, we do encourage customers to provide artwork for a 1-day rush order. Typesetting is done by a person in the art dept. and we cannot guarantee that the imprint will come out exactly as you have envisioned. With 1-day rush orders we have very little time to produce and ship an order so you will not receive an art proof to review. Typesetting a text imprint is subjective and left to the discretion of the artist who is preparing your artwork.
Rush service is a great option if you are truly pressed for time. However, if you do not need your promos ASAP we encourage our customers to go with standard production time. We cannot provide an emailed art proof on a 1-day rush order. It is always ideal to receive an art proof that you can carefully review and approve before we go to production if you have the time.
Unfortunately, no. You must order at least the minimum quantity shown for that stress ball.
The stress ball shapes advertised on our website are stock shapes and colors. The only way to change the color of a shape is to do a custom color order. This is done overseas and the minimum order quantity can be somewhere between 1000-2500 units, depending on the shape. The order time is also much longer than doing a domestic order.
